Refund policy
Free 30-day returns
Not happy with your Shadeloop? You can return it within 30 days of delivery for a full refund. Returns are free: we cover the return shipping.
How to return an item
- Email support@getshadeloop.com with your order number and the item(s) you want to return.
- We'll reply with your free return label and instructions.
- Pack the umbrella in its original packaging and drop it off with the carrier.
Items must be unused and in their original condition and packaging. Please contact us before sending anything back, so we can give you the right return address and label.
Refunds
Once we receive and check your return, we'll email you and refund your original payment method within 14 days. Your bank may take a few extra days to show the refund.
If you bought a bundle (2 or 3 umbrellas) and return only part of it, the refund is the price you actually paid for the returned item(s) after the bundle discount.
Damaged, defective or wrong item
If your umbrella arrives damaged, stops working because of a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund. In most cases you won't need to send the item back.
Exchanges
Want a different color? Email us and we'll send a free return label for the original item and ship the new color.
Cancellations
You can cancel your order for a full refund at any time before it ships. Just email us as soon as possible.
Your legal rights
This policy is in addition to your statutory rights. Customers in the United Kingdom have the right to cancel a distance purchase within 14 days of delivery under the Consumer Contracts Regulations 2013. Our 30-day window extends that right and doesn't replace it.
Questions? support@getshadeloop.com