Shipping policy

Free tracked shipping

We ship to the United States and the United Kingdom. Shipping is free on every order, with tracking.

Processing and tracking

Your order is prepared once payment is confirmed. As soon as it ships, you'll receive an email with your tracking link so you can follow your parcel all the way to your door.

If we can't ship your order within 30 days of purchase, we'll let you know and you can cancel it for a full refund.

Import duties and taxes

[TO COMPLETE once the supplier confirms whether US and UK shipments are sent duties paid.]

Address changes

Please double-check your shipping address at checkout. If you spot a mistake, email us right away: we can update it until the order ships.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact us with your order number and we'll reship it or refund you in full.

Bundles

If you order several umbrellas, they may arrive in separate parcels. You'll receive a tracking link for each one.

Questions? support@getshadeloop.com